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19 Apr 2011

Privacy Bill of Rights: Why Not Use Social Media for Disclosure

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Creative Commons License photo credit: schoolphotos2

In order to give consumers more control of their personal information that’s out on the internet, Senators John McCain and John Kerry recently introduced The Commercial Privacy Bill of Rights Act of 2011. According to Insurance and Technology, under the “Privacy Bill of Rights” businesses will have to disclose when their tracking activity and shared data to third parties to the consumer. It would give consumers the option to opt in or out. However, instead of waiting for this Act, make changes now and why not use social media to engage consumers?

Ways to use Social Media

  • The Facebook “Like” Button allows consumers to actively be involved in telling your business what they like. Use it on your page, website, blog, Youtube, and product
  • Facebook comments
  • Blog comments allows for easy feedback
  • Tweets and Retweets
  • Google Analytics to track engagement

Be creative in how you market using the internet and social media! But let your consumers know what you’re up to. It’s better to be transparent and get their feedback and support!

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19 April, 2011 at 13:24 by admin

Posted in Cyber Liability, Facebook, Social Networking | No Comments »

21 Mar 2011

Use Social Media To Go Beyond Earth Hour

This year Earth Hour is this Saturday, March 26. Earth Hour started in 2007 in Australia and has spread globally. It is an hour where everyone is to turn off their lights to support environmental sustainability. Earth Hour is from 8:30 to 9:30 pm your local time, in order to create a wave of darkness for the cause.

According to the website, last year the event had a record breaking 128 countries that participated. Individuals, families, businesses and major landmarks such as Rome’s Colosseum and our own San Francisco Golden Gate Bridge stood in darkness to celebrate our planet.

So what’s different this year?

In two words: Social Media.

Beyond the Hour is a way to pledge what changes you will make everyday to be more sustainable through posting on social media outlets. At 9:31 pm, the lights may come back on but that doesn’t mean we should forget.

As individuals and through businesses, we can move to lower risks by making positive changes.

Go get online and start the conversation!

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21 March, 2011 at 13:55 by admin

Posted in Facebook, Green Tech, Social Networking | No Comments »

1 Feb 2011

Be Aware: Facebook Posts or Evidence in Lawsuits?

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Creative Commons License photo credit: anitakhart

Many people are connected to social media every day; it was only a matter of time before the courts would use it too. As reported by Brian Grow on Insurance Journal, “U.S. lawyers are trying to mine the private zones of Facebook and other social-media sites for photos, comments, status updates and other tidbits that might contradict what their opponents are saying in court. And increasingly, judges in civil cases are granting access to online caches that had formerly been considered off-limits.”

Information of the parties is being gleaned from their social media sites. More private photos, comments and other information marked for “friends only” have had greater protection; however, this seems to be changing. More courts are granting access for it to be used. The question is: if you are willing to put more and more information up online, what is your privacy? It seems for litigation it can be overruled.

What could this mean for your business?

If you have a company Facebook page, this could be a concern. A “what if” scenario could go:

An upset customer complains on your page and an employee says something back that makes the consumer more upset. The situation hasn’t been handled in the best way possible. Moreover, if the customer feels personally attacked and decides to take legal action, then Facebook becomes evidence.

You never know how people will react. It’s important to protect your business.

Ways to protect your business:

  • Create a Facebook Engagement Policy: Provide policies for your employees to follow
  • Obtain Employment Practices Liability Policy
  • Obtain Social Media Coverage
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1 February, 2011 at 10:16 by admin

Posted in Employment Practices Liability Insurance, Facebook, Risk Management, Social Networking, Uncategorized | No Comments »

13 Dec 2010

Social Media Coverage: Do you have it?

Social media has a positive potential for businesses. According to the Socialware’s social media statistics, more than 50 % of marketers will be using social media, (that includes me). Also, 54% of companies have a Facebook Fan page. The potential to reach more people is huge. Unfortunately, this also means it exposes your business to more risk. Businesses may assume they are protected but in reality insurance policies may not be covered for social media. All types of cyber attacks have been increasing, not to mention the risk between company and employees with social media. Interpreting what is covered by an insurance policy when it comes to social media can be tricky because it probably does not have a specific exclusion in place.

What does that mean for your business?

You should verify if you are covered for social media risks. Also, you need to identify what risks are exactly covered. Questions need to be asked to identify risk such as:

  • What type of information is on your site?
  • What kinds of social media are used?
  • Who in the company has access to the social media sites?
  • Is there a social media company employee policy?
  • Is there a process of checking content before it is published?

Using social media for marketing is fun and a great way to connect. However, you should know the risks and know if you’re protected. Let us review your policy today

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13 December, 2010 at 10:15 by admin

Posted in Cyber Liability, Social Networking | 1 Comment »

23 Mar 2010

History of Social Media

Our daily routines have rapidly adapted to the daily Facebook updates, Twitter feeds, LinkedIn requests and YouTube video searches.  There was a time, not so long ago, when social media did not exist in the form which we know today.  There was a time people did not carry around smartphones with instant email and social media access.  Hard to believe, given that these communication tools have become integral to the way in which we interact with our communities of friends, family, and coworkers. 

Origins of social networking stem back to the 1970’s.  Social networking as we know it today didn’t take form until the mid 1990’s with some of the earliest social network sites being dating websites.  America Online (AOL) was one of the first to streamline online communication with their easily accessible chatrooms and their Instant Messenger service, which is still used by many to this day.

Social networking came to fruition in the 2000’s with the creation of Friendster, LinkedIn and Myspace.  Friendster began as a way to connect friends of friends through social media. The website is still in operation to this day with over 90 million active users, the majority of which are in Asia.  LinkedIn was one of the first social networks developed specifically for business networking.  In this dismal economy, LinkedIn has become an effective way for jobseekers to market themselves and find job opportunities through networking with business associates.  Myspace was launched in 2003 and by 2006 was at the top of the social media stratosphere.  Myspace distinguished itself from other networks by allowing users to customize profile pages to their own preferences.

For those in college during the early-mid 2000’s, you may recall that Facebook started as a college student only social network.  In fact, it started as a social network specifically for Harvard students, quickly branching out to other schools and colleges, and in 2006 became available to anyone in the world.  Facebook has become the most popular social networking website to date.  The website has undergone a few facelifts since inception, and now allows users to create Fan pages and has become a tool for businesses to market their products or services.   

Real time updates are a must for a social networking website to succeed today.  Twitter was started in 2006, but did not increase in popularity until very recently when they gained celebrity endorsements.  Daily updates by the likes of Demi Moore, Kim Kardashian, Miley Cyrus, and Oprah have brought the network to the forefront.  Obama’s presidential election race of 2008 used both Facebook and Twitter to provide live campaign updates to supporters.  This was the first time in history that social media was used as a powerful and effective political tool.  Check out this article on Conversation Agent regarding how Obama’s social media changed political campaigns forever: http://www.conversationagent.com/2009/01/obamas-social-media-campaign.html.

There is no denying that social media is here to stay.  While its evolution has been rapid and has seeped into many aspects of our daily lives, the concept behind social media has always remained the same.  What is social media giving us that we didn’t already have thirty years ago besides instant access to the thoughts, pictures, and news of friends and family?  In 1954 we’d simply walk next door to gossip with our fellow neighbor.  Today, we can log onto Facebook and do virtually the same thing, instantly, quickly, and any place in the world.

CSI will be the first to offer a Office Package policy exclusively for social networking companies.   We expect the application to be available in early April, so in the meantime visit our Technology section at http://www.costelloandsons.com/technology.html

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23 March, 2010 at 10:34 by admin

Posted in Facebook, Social Networking | No Comments »

16 Mar 2010

What will Facebook look like in 10 years?

It’s hard to believe that Facebook is less than 4 years old and we are already trying to envision what it will look like in 10 years.  Will it even be around?  Facebook started in September 2006 and by January 2009 a study by Compete.com ranked Facebook as the most used social network by worldwide monthly active users.  What happened to MySpace?  Friendster?  It seems that no widely used social media platform is able to stay on top for long, however Facebook is proving it’s here to stay.  Right?  Well, I’m sure there’s another student at Harvard or Yale (Class of 2013) thinking of a way to supercede Mark Zuckerburg’s social media empire.   But are almost 500 million users going to start over?  Check out this BusinessWeek article highlighting an interview with Facebook COO, Sheryl Sandberg http://www.businessweek.com/technology/content/apr2009/tc2009048_429871.htm

Facebook has taken over the way we communicate with our friends, family and others we might have met a few times and now know all about their personal lives via their incesent status updates and picture posting.  It also provides us a world to support our passions, voice our opinions, and promote our work.  It’s accessible 24 hours a day between our computers and phones.   It’s probably a safe guess that by 2010 access via mobile phone will represent over 50% of Facebook’s daily visits.  How many times a day will people be visiting Facebook in 10 years? 25?  50?

What do you think Facebook will look like in 10 years?  Will it still be around?

If you’re looking to insure your technology company, be sure to visit our website at http://www.costelloandsons.com/technology.html.

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16 March, 2010 at 13:00 by admin

Posted in Social Networking | 1 Comment »

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