CSI Client Services

These days many of the insurance companies empower their policyholders to address day-to-day items via phone, fax or Internet. A significant advantage to using these resources is the ability to directly utilize their services.

Behind each icon we’ve provided you with the right contact information to connect with your insurance company. Don’t forget! CSI is always available to assist or answer questions.

 

Whether it’s an auto accident or damage to your home, claim reporting is available online or by phone 24 hours a day.

 

What information do I need to report my claim?

Depending on the type of claim you are reporting, different information will be needed. Typically, however, the kind of information we will ask for includes:

  • Your contact information
  • The name and contact information of any other involved parties
  • Your policy info (if available)
  • The type of loss you are reporting
  • The date the incident occurred
  • A description of the loss
  • A description of any injuries

I don't have all the information needed to report my claim. What should I do?

You should report your claim to the insurance as soon as possible, even if you don't have all the necessary information. The faster you report your claim, the sooner your claim can be handled. You will also be in contact with your claim representative throughout the entire claim process so you can always update information.

How long will it take to settle my claim?

Each claim is different and therefore the length of time needed to settle your claim depends on many factors. The type of claim, severity of the damages and other circumstances will all determine the time it will take to settle your claim.

Chartis
Phone Number: 888.760.9195
Hours: Mon-Fri. 6am–8pm EST
Website Link

Allied
Phone Number: 800.282.1446
Hours: 24 hours/ 365 days

Chubb
Phone Number: 800.252.4670
Website Link

ACE
Phone Number: 800.811.3079
Hours: 24 hours/ 365 days

Encompass
Phone Number: 800.933.5006
Hours: 24 hours/ 365 days

Fireman’s Fund
Phone Number: 888.FIREHAT (888.347.3428)
Hours: 24 Hours/ 365 days

Travelers
Phone Number: 800.252.4633
Hours: 24 Hours/ 365 Days

Why not earn points or airline miles by paying your insurance premium on your credit card? Paying your bill online is a fast, easy and beneficial way to take care of your payment.

 

Allied
Phone Number: 800-282-1446
Website Link

Chubb
Phone Number: 866.324.8222
Website Link

Encompass
Phone Number: 866.430.2916
Website Link

Fireman’s Fund
Phone Number: 800.527.5787
Website Link

Travelers
Phone Number: 877.872.8737
Website Link

 

Need to add a new car or change your home value? Policy changes can be made over the phone to ensure instant and accurate amendments to your policy.

 

Allied
Phone Number: 800.282.9445
Hours: 24 hours/ 365 days

Encompass
Phone Number: 877.417.5008
Hours: 5am – 8pm PST

Fireman’s Fund
Phone Number: 800.633.3996
Hours: 8am – 5pm PST

Travelers
Phone Number: 877.872.8737
Hours: 8am – 8pm
(in any U.S. time zone)

 

 
     

© Costello & Sons Insurance (CSI) | All Rights Reserved | Terms of Use/Privacy Policy | Site Map